GP appointments and bookings

The way we access GP services has changed. Below are some frequently asked questions that may help you understand these changes:

How do I get an appointment?

The easiest and most effective method is to telephone our practice directly. Please do not email the Surgery to request a GP Appointment 

On Line Services

This service will shortly be available for patients to communicate with us, once the new platform has been finalised for the best possible experience for our patients. This can be useful if you have an administartive query i.e. require a sick/fit note.

What if I do not have access to a smartphone or web camera?

While technology has evolved and supports us all in so many different ways in our day to day lives, we appreciate not everyone will have access to a smartphone or web camera for a video consultation. We can still talk to you on your mobile phone or landline.

Why do receptionists ask me questions about my health when I call, surely they are not trained to assess my condition?

Our receptionists will ask you why you require an appointment, they are not being nosey or trying to assess your condition. Our GP’s have requested that our staff ask these questions, in order to book you with the relevant clinician, that can deal with the condition you present with.

Although our receptionists are not clinically trained they are trained in the type of questions being asked.

SystmOnline is available to ALL our registered patients. Once registered, you can book your appointment(s) online.

To register for this service click here.

If you're already registered, click here to book your appointment(s).

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:30. If you require an urgent visit after 10:30 the receptionist will contact the doctor on-call for you.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and they will arrange this for you.

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.